Terms of Service

Effective Date: October 1, 2025

Welcome to Perky Cleaners LLC! These Terms of Service (“Terms”) are a legal agreement between you (“you,” “your,” or “customer”) and Perky Cleaners LLC (“we,” “our,” or “us”). By using our website at https://perkyclean.com/ or booking our cleaning services, you agree to these Terms.

Please read them carefully. If you don’t agree with these Terms, please don’t use our services.

1. Our Services

Perky Cleaners LLC provides residential and commercial cleaning services in Manhattan, Brooklyn, Bronx, and Queens, New York City. Our services include:

• Regular home and apartment cleaning
• Commercial cleaning for offices, retail spaces, and studios
• Move-in and move-out cleaning
• Deep cleaning and special event preparation
• Additional services like laundry and oven cleaning (when available)

We’ll work with you to create a custom cleaning plan that fits your needs.

2. Booking and Scheduling

Booking a Service

You can book our services through:

• Our website at https://perkyclean.com/
• Phone: (347) 450-4691
• Email: support@perkyclean.com
• Other methods we may offer

When you book, you’ll need to provide accurate information including your contact details, service address, and any special instructions.

Scheduling and Changes

• We’ll do our best to accommodate your preferred date and time
• If you need to reschedule, please give us at least 24 hours notice
• We may need to reschedule due to emergencies, weather, or other unforeseen circumstances. We’ll notify you as soon as possible

Cancellations

• By You: If you cancel with less than 24 hours notice, you may be charged a cancellation fee
• By Us: If we need to cancel, we’ll work with you to reschedule at no additional charge

3. Pricing and Payment

Pricing

• We provide free quotes before starting work
• Prices are based on the size of the space, type of cleaning, and specific services requested
• All prices are in US dollars and may be subject to applicable taxes

Payment Methods

We accept:

• Credit and debit cards
• Online payment through our website
• Other payment methods as agreed upon

Payment Terms

• Payment is due at the time of service or as otherwise agreed
• For recurring services, we may charge your payment method automatically
• You’re responsible for keeping your payment information current

Late Payments

If payment is overdue, we may:

• Suspend services until payment is received
• Charge late fees as permitted by law
• Pursue collection of unpaid amounts

4. Access to Property

Providing Access

You’re responsible for providing safe and reasonable access to the property to be cleaned. This includes:

• Being present or providing keys, codes, or other access methods
• Ensuring we can safely enter and exit the property
• Clearing pathways and ensuring our team can work safely

Access Issues

If we cannot access the property at the scheduled time due to issues on your end, you may be charged a service call fee.

Lockouts

We’re not responsible if you’re locked out of your property. If you lose keys or access methods we’ve provided, you’re responsible for any costs to regain access.

5. Your Responsibilities

To help us provide great service, you agree to:

Prepare the Space

• Secure or remove valuable, fragile, or personal items before we arrive
• Pick up clutter so we can clean effectively (we’re cleaners, not organizers, though we’ll do light tidying)
• Inform us of any special concerns, stains, or areas needing extra attention

Safe Environment

• Provide a safe working environment free from hazards
• Inform us of any pets, alarms, or safety concerns
• Ensure the property has working utilities (water, electricity) needed for cleaning

Accurate Information

• Provide truthful information about the property size and condition
• Inform us of any health hazards, biohazards, or dangerous conditions
• Let us know if you have allergies or sensitivities to cleaning products

6. Our Responsibilities and Limitations

Quality Service

We’re committed to providing professional, high-quality cleaning services. If you’re not satisfied with any area we’ve cleaned, let us know within 24 hours and we’ll return to re-clean that area at no additional charge.

Insurance and Bonding

We are fully bonded and insured for your protection and peace of mind.

Background Checks

Our cleaning professionals undergo background checks before joining our team.

What We Don’t Do

We’re not responsible for:

• Pre-existing damage to the property
• Damage to items that are worn, fragile, or in poor condition
• Items left unsecured or not disclosed to us
• Damage resulting from improper prior cleaning or maintenance
• Areas we’re not asked to clean or that are inaccessible

Limitations on Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for the specific service in question
• We’re not liable for indirect, incidental, or consequential damages
• You must report any issues within 24 hours of service for us to address them

Exceptions

Nothing in these Terms limits our liability for fraud, gross negligence, willful misconduct, or matters that cannot be limited by law.

7. Hazardous Conditions

We reserve the right to refuse or stop service if:

• The property contains biohazards, mold, or other dangerous conditions
• The environment is unsafe for our team
• We encounter illegal activity or substances
• The actual condition significantly differs from what was described

If we stop service for these reasons, you may still be responsible for a service call fee.

8. Intellectual Property

All content on our website—including text, images, logos, and design—is owned by Perky Cleaners LLC or our licensors and is protected by copyright and trademark laws. You may not use our content without written permission.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you also agree to our Privacy Policy.

10. Accounts and Security

If you create an account on our website:

• You’re responsible for maintaining the security of your account
• You’re responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• We’re not liable for losses from unauthorized account access if you didn’t maintain reasonable security

11. Third-Party Services

Our website may contain links to third-party websites or services. We’re not responsible for their content, privacy practices, or terms. Your use of third-party services is at your own risk.

12. Prohibited Uses

You may not use our services or website to:

• Violate any laws or regulations
• Infringe on anyone’s intellectual property rights
• Transmit harmful code, viruses, or malware
• Harass, threaten, or harm our employees or contractors
• Interfere with the operation of our website or services
• Use automated tools to access our website without permission

13. Termination

By You

You may stop using our services at any time. If you have recurring services, you should cancel them to avoid future charges.

By Us

We may terminate or suspend your access to our services if:

• You breach these Terms
• You engage in abusive or threatening behavior toward our team
• Your payment method fails or account is past due
• We’re required to do so by law

14. Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We don’t guarantee that:

• Our services will always be available or uninterrupted
• Our website will be error-free or secure
• Results will meet your expectations in all cases

15. Indemnification

You agree to defend, indemnify, and hold harmless Perky Cleaners LLC, its employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your use of our services
• False or misleading information you provide

16. Dispute Resolution

Informal Resolution

If you have a problem, please contact us first. We’ll work in good faith to resolve it.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Jurisdiction

Any legal disputes will be resolved in the courts located in New York County, New York, and you consent to personal jurisdiction there.

Class Action Waiver

You agree to resolve disputes with us on an individual basis only, not as part of a class action or representative proceeding.

17. General Terms

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Perky Cleaners LLC regarding our services.

Modifications

We may update these Terms from time to time. When we do, we’ll update the “Effective Date” at the top and post the revised Terms on our website. Continued use of our services after changes means you accept the new Terms.

Severability

If any part of these Terms is found to be unenforceable, the remaining parts will continue to apply.

No Waiver

Our failure to enforce any part of these Terms doesn’t mean we’ve waived that right.

Assignment

You may not transfer your rights or obligations under these Terms. We may assign our rights to a successor or affiliate.

Notices

We may send notices to you by email or through our website. You may contact us using the information below.

18. Contact Information

If you have questions about these Terms or our services, please reach out:

Perky Cleaners LLC
Email: support@perkyclean.com
Phone: (347) 450-4691
Website: https://perkyclean.com/
Service Areas: Manhattan, Brooklyn, Bronx, and Queens, New York City

Thank you for choosing Perky Cleaners LLC! We’re here to make your life easier with reliable, professional cleaning services. If you have any questions about these Terms, we’re happy to help.